Guaranteed Policy

• Best Rate Guarantee:

We guarantee that you will always find the best available rates for our hotel when you book directly through our official website, reservations hotline, or authorized booking channels. If you find a lower rate for the same room type, dates, and booking conditions elsewhere within 24 hours of making your reservation, simply contact us, and we will match the lower rate.

• Satisfaction Guarantee:

We are confident in the quality of our accommodations, services, and facilities. If you encounter any issues during your stay that prevent you from fully enjoying your experience, please notify our front desk staff immediately. We will make every effort to address your concerns promptly and to your satisfaction. If we are unable to resolve the issue to your satisfaction, we will offer appropriate compensation or make alternative arrangements to ensure your comfort.

• Privacy Guarantee:

Your privacy is of utmost importance to us. We guarantee that your personal information will be handled with the highest level of confidentiality and security. We will never share, sell, or disclose your personal information to third parties without your consent, except as required by law or as necessary to fulfill your reservations and provide you with our services.

• Cleanliness Guarantee:

We uphold rigorous standards of cleanliness and hygiene throughout our hotel premises. Our housekeeping team follows strict protocols to ensure that all guest rooms, common areas, and facilities are thoroughly cleaned and sanitized regularly. If you have any concerns about cleanliness during your stay, please inform us immediately, and we will take immediate action to address them.

• Guest Satisfaction Feedback:

We value your feedback and strive to continuously improve our services based on your suggestions and comments. After your stay, we may reach out to you to request feedback on your experience. Your input helps us identify areas for enhancement and ensures that we maintain the highest standards of guest satisfaction.

• Contact Us:

If you have any questions, concerns, or feedback regarding our Guarantee Policy or your stay at Hotel Supreme, please do not hesitate to contact our Guest Relations team. We are here to assist you and ensure that your experience with us is nothing short of exceptional.

Thank you for choosing Hotel Supreme. We look forward to welcoming you and exceeding your expectations during your stay.